Privacy Policy

How we collect, use and protect your information.

Introduction

Living Smart Property Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information when you visit our website at www.livingsmart.co.uk or interact with our services.

Our registered office is Suite 33 Peel House, 30 The Downs, Altrincham, WA14 2PX. Company registration number: 5846823.

Information We Collect

We may collect the following personal information:

  • Your name and contact details (email address, phone number)
  • Your postal address
  • Information you provide through our contact form or email correspondence
  • Technical data such as your IP address, browser type, and pages visited (collected automatically via cookies and analytics)

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide information about our services
  • To manage our relationship with you
  • To improve our website and services
  • To comply with legal and regulatory obligations
  • To send you relevant communications about our services, where you have given consent

Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

  • Consent - where you have given clear consent for us to process your data for a specific purpose
  • Legitimate interests - where processing is necessary for our legitimate business interests, provided these do not override your rights
  • Legal obligation - where we need to comply with a legal requirement
  • Contract - where processing is necessary for the performance of a contract with you

Data Storage and Security

We are committed to ensuring your information is secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. Your data is stored securely within the UK and EEA.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Contact form submissions are retained for up to 2 years unless an ongoing relationship exists.

Cookies

Our website uses cookies to enhance your browsing experience. We use:

  • Essential cookies - required for the website to function correctly
  • Analytics cookies - we use Google Analytics to understand how visitors use our site. This data is anonymised and helps us improve our website

You can control cookie settings through your browser. Disabling cookies may limit some website functionality.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data (right to be forgotten)
  • Restrict processing of your personal data
  • Object to processing of your personal data
  • Data portability - receive your data in a structured, commonly used format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@livingsmart.co.uk.

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: hello@livingsmart.co.uk Address: Suite 33 Peel House, 30 The Downs, Altrincham, WA14 2PX Phone: 0161 768 0262

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you are concerned about how we handle your data.

Last updated: March 2026